W3 Stock does not offer refunds or re-credits for downloaded files. File returns will only be considered based on technical issues with the file, at the sole discretion of W3 Stock. All requests for refunds/cancellations must be made in writing. If the request is approved, W3 Stock will issue a credit to your account or credit card. In the event of cancellation, your rights to use the content terminate, and you must delete or destroy any copies of the content.
Watermarked content from the W3 Stock site may be used on a complimentary basis for test or sample layout (composite) use only. Watermarked content cannot be used in any final materials or any publicly available materials and may only be used for the 60 days following download.
If you’re unhappy with the quality of the footage for any reason, please email us at firstname.lastname@example.org, and we can discuss the options.